Bank Hapoalim needed to upgrade IT processes to a secure cloud architecture with ServiceNow while meeting banking security boundaries and Bank of Israel regulations.

Challenge
Core infrastructure and workflows were on-premises, with manual third-party handoffs, decentralized communication, and siloed tracking.

Solution
IconApp delivered automated ATM Incident Management, ITIL Service Requests and Catalog, and Enterprise Customer Service Management. Working with the cyber team, the solution used end-to-end encryption, IP blocking, and gateway firewalls to protect confidential financial operations.

Results
Bank Hapoalim gained a secure, automated environment for internal support, vendors, and corporate clients, with stronger visibility, more consistent processes, and cloud readiness aligned to regulatory requirements.