HP Indigo is revolutionizing customer service and field operations with ServiceNow. A mobile-first Customer Service Management experience and dynamic Asset Management help field engineers access real-time diagnostics and parts information while enabling a more predictive approach to maintenance.

Challenge
In industrial printing, downtime is costly. Autonomous divisions, disparate catalogs and processes, external partners, and manual parts workflows created friction without a centralized operational backbone. The result was reactive break-fix work and limited visibility.

Solution
IconApp delivered Mobile Field Service and On-Site Provisioning, a Self-Service Asset Management Portal, a Partner and Subcontractor Coordination Stream, and Unified Contract and Contact Governance.

Results
HP Indigo gained stronger preventative maintenance, reduced downtime, faster parts provisioning, and 24/7 operational visibility. The unified approach reduced administrative overhead while improving agility, ownership, and return on investment.