Tower Semiconductor works in a global enterprise environment where ServiceNow must connect teams, standardize work, and keep operations moving across thousands of users.

Challenge
A restrictive on-premises legacy application created bottlenecks, manual dependencies, fragmented communication, and limited tracking across global operations.

Solution
IconApp implemented ServiceNow ITSM, Incident Management, a Service Request Catalog, and an End-User Portal. The second phase added Problem Management, Change Management, a custom insurance approval workflow, and secure multi-tier software clearance.

Results
The transformation reduced operational risk, replaced spreadsheets, and moved insurance and software requests from email into automated workflows. Tower gained shorter cycle times, 24/7 visibility, lower administrative overhead, and greater agility and return on investment.